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The Vine Mobile App

Quick-Help FAQs

How do I share assets via email or SMS?

Go to the “Tools” tab

Select the tool you would like to share

You can click the eye or play button on the bottom right of the

picture and this will allow you to preview the tool before sharing

Once you are ready to share the tool you can select one of the

options at the bottom to share via Email or SMS

Then you will need to select the contact you would like to send to

This will then take you into the email or messaging application on your phone where you will send the message

 

How do I share an asset on social media?

Go to the “Tools” tab

Select the tool you would like to share

You can click the eye or play button on the bottom right of the

picture and this will allow you to preview the tool before sharing

Once you are ready to share the tool select “Social”

Then you will write the post you would like to go with the tool you are sharing

Once you are finished you will select “Copy” in the top right corner

Then the option will come up on your phone on how to share; select the desired application

Once the social platform opens, click paste and your message will appear for posting

How do I find My Settings?

Click on the circle in the top left (iPhone) or top right (Android) of the “Tools” tab. This is your account on the app.

Click on “Settings”

Troubleshoot technical issues by clearing your cache and logging back in.

Click on your initials on the top left (iPhone) or top right (Android)

Click on the circle in the top left (iPhone) or top right (Android) of the “Tools” tab.

Click on “Settings”

Scroll down to the bottom and click on “Clear Cache”

Confirm

Log back into the app

How do I refresh to see new content?

Go to the “Tools” tab in the app

Pull/Swipe down on the top of the page to refresh

How can I change the information that shows up on the assets I share?

Click on your initials on the top left (iPhone) or top right (Android)

Click on “My Info”

You can update your picture, name, email address, phone number and bio. (Bio must be 400 characters or less.)

How do I link my Facebook account?

Click on your initials on the top left (iPhone) or top right (Android)

Click on “Share Options”

Click on “Link Facebook”

How do I sync my contacts?

Click on the contacts tab at the bottom of the phone (You have 2 different options to sync your contacts)

Sync all of your contacts

-This will sync over all the contacts that you have on your phone.

-Everytime you add a new contact you can pull down on the contacts page to refresh it and it will add the new contacts to the app.

Sync over selective contacts

-Click on “Sync Device Contacts”

-Click on the “+ Sync” next to any contact that you want added into the app

-Once you have synced over everyone that you want, click on the” Done” option at the upper righthand corner.

Every time you add a contact to your phone, you will

need to click on the “Sync Device Contact” and find

the contact that you want added into the app

How does the feed work?

The feed shows what activity is going on through the app. Some examples you will see on the feed are:

When you share any tool with anyone through SMS or

email

When the person opens up the message

When a prospect requests a sample

How much of a video the recipient watched

When someone visits your site

• When The Winery sends an announcement. 

How can I create an Interactive video?

Click on plus button on the tools page

-iPhone- It will be in the upper right hand corner

-Android- It will be towards the bottom of the screen on the right

Either record a new video or choose a video that is already on your phone

Choose if you would like to add interactions to the video

Click on the Next button (Upper right hand corner)

Choose an image for the Thumbnail of the video

Name the video and add a description

Click on save (Upper right hand corner)

How do I start a lesson in LEARN?

Click on Learn at the bottom in the middle of the app

Choose a course

Choose a lesson

Click on what part of the lesson you want to do

Watch the video and read everything for the lesson

After you complete the video you will receive a badge.

• Note: If you have previous completed Scout School Online, your badges will not show up in the app.